Terms of Service

Changes. We may update these Terms. If a change is material, we will give at least 14 days' notice by email or in the app before it takes effect, except where a change is required by law or addresses a security issue. Continuing to use the Service after the effective date means you accept the updated Terms. If you do not agree, you may cancel before the change takes effect.

• Coaches, academy owners and parents/guardians must be at least 18 and able to form a binding contract.
• Golfers age 13–17 may use the Service only with the permission of a parent or legal guardian, who agrees to these Terms on the golfer's behalf and is responsible for the golfer's use.
• Golfers under 13 may not create their own account. A child under 13 may only be added as a player profile managed by a parent or guardian, after the parent completes ProLoop's verifiable parental consent process. A coach may invite a family, but only the parent can consent and create the child's profile.

We may ask for reasonable proof of age or parental authority and may suspend an account that does not meet these rules. Our Privacy Policy explains how we handle information about minors.

The Service has four kinds of accounts:

You must give accurate information, keep it current, and keep your login credentials private. You are responsible for activity under your account. Tell us promptly at support@proloop.io if you suspect unauthorized access.

Academies. The lead coach controls academy settings, coach seats and billing visibility. Coaches added to an academy agree that the lead coach can see academy-level activity and the students they coach within the academy. When a coach leaves an academy, what happens to student records is governed by the academy's settings and the rules in our Privacy Policy; golfers keep access to their own data.

Coach-golfer connections. A golfer or parent controls whether a coach can see their data. Disconnecting from a coach ends that coach's ongoing access, though the coach may keep lesson and payment records they need for their business.

Account deletion. You can delete your account from within the app or by contacting us. Deletion is described in our Privacy Policy.

Golfer and parent accounts are free. Coaches can use a free plan or a paid subscription (Coach, Coach+ or Academy). Current prices, features and included active-student limits are listed at proloop.io/coach and form part of these Terms.

• Active students. Plan limits are based on active students as defined on the pricing page, measured by ProLoop across the billing period, not at a single moment.
• Billing. Paid plans are billed in advance, monthly or yearly, to the payment method you provide. Taxes are added where required.
• Automatic renewal. Subscriptions renew automatically for the same term at the then-current price until you cancel. We will remind you before an annual renewal.
• Cancelling. You can cancel anytime in your account settings. Cancellation takes effect at the end of the current billing period, and you keep paid features until then.
• Refunds. Fees are non-refundable except where required by law, or where we choose to issue a refund or credit. If you are a consumer in a jurisdiction that grants a withdrawal or cooling-off right, that right still applies.
• Price changes. We will give at least 30 days' notice before a price increase applies to you. The new price starts at your next renewal after the notice period.
• Downgrades and over-limit accounts. If you move to a plan with a lower limit, or your plan lapses, you keep read access to your data but may lose access to paid features or to adding students until you are within the limit.
• Failed payments. If a payment fails, we may retry it and may suspend paid features until it succeeds.
• App store purchases. If you subscribe through the Apple App Store or Google Play, that store's billing, renewal and refund rules apply, and you manage the subscription there.

ProLoop lets coaches sell lessons, packages and lesson credits to golfers. Those sales are between the coach and the golfer. ProLoop is not a party to them.

• Stripe Connect. Coach payments are processed by Stripe, Inc. To accept payments, a coach must open a Stripe account through ProLoop and agree to the Stripe Connected Account Agreement and Stripe Services Agreement. The coach is the merchant of record for every sale.
• No commission. ProLoop does not take a commission or application fee on payments golfers make to coaches, including bookings that come through the Coach Marketplace. ProLoop's revenue comes from coach subscriptions.
• Processing fees. Stripe's processing fees are charged to the coach and deducted by Stripe before payout. Payout timing and amounts are shown in the coach's Stripe dashboard.
• ProLoop never holds funds. Payments go from the golfer to the coach's Stripe account. ProLoop is not a bank, escrow agent or money transmitter and does not receive or hold golfers' payments.
• Coach's responsibilities. The coach sets prices, cancellation and refund policies for their services, issues any refunds, handles chargebacks and disputes, and is responsible for their own taxes.
• Golfer's responsibilities. Before you book, read the coach's posted policies. Questions about a charge, a refund or a missed lesson go to the coach first.
• Lesson credits. Credits a coach sells are the coach's obligation, follow the coach's terms, and have no cash value with ProLoop.

The Coach Marketplace is a directory that helps golfers find coaches and hand off to the coach's booking page. It is not an employment agency or a referral service, and ProLoop does not employ, endorse or guarantee any coach.

• Coaches are independent businesses, not ProLoop employees or agents.
• Listings, credentials, prices and availability are supplied by coaches. Coaches must keep them accurate and must hold any certifications they claim.
• ProLoop may rank, feature, limit or remove listings using criteria we set, which may include activity and quality signals.
• ProLoop does not run background checks unless we say so in writing for a specific program. Golfers and parents should do their own due diligence before booking.
• Reviews or ratings, if offered, must reflect a real experience with that coach and may not be written by the coach, their staff or competitors.

ProLoop scores, levels, implied handicaps, statistics, swing and pose analysis, and other outputs are estimates produced from the data entered or recorded. They are tools for coaching, not facts about a player.

• Measurement, not instruction. ProLoop measures and reports. It does not prescribe how anyone should play, practise or train. Any instruction comes from your coach.
• Not an official handicap. A ProLoop score or implied handicap is not a USGA, R&A, World Handicap System or other official handicap and may not be used as one.
• Verified vs. self-reported. Some results are marked as verified by a coach and others as self-reported. Do not misrepresent which is which, and coaches should only verify results they actually observed.
• Accuracy limits. Results depend on the quality of input, camera footage and conditions. Automated video and pose analysis can be wrong. We may change scoring methods over time, which may change historical results.
• Our methods. The scoring models, benchmarks and algorithms behind ProLoop are our confidential property (see Section 11).

"Your Content" means what you upload or enter: swing videos, photos, assessment and round data, annotations, voice-overs, messages, lesson notes, drills and listings.

You own Your Content. You give ProLoop a worldwide, non-exclusive, royalty-free license to host, store, copy, process, analyze, display and transmit Your Content only to operate, secure, support and improve the Service for you and the people you choose to share it with. This license ends when Your Content is deleted from the Service, except for copies in routine backups until they expire and content you shared that another user has saved within their own records.

What we don't do. We do not sell Your Content. We do not use identifiable photos or video of you in ProLoop advertising without your separate permission. We do not use any content from players under 18 to train or develop machine-learning models.

De-identified data. We may create de-identified, aggregated data (for example, scoring benchmarks by skill level) that cannot reasonably be linked to you, and use it to improve the Service and publish insights.

Sharing among users. Content you share with a coach, academy or family is visible to them according to your settings. A coach who wants to use a student's name, results or video in public marketing must first get that student's (or their parent's) written consent, which ProLoop may help collect.

Your promises. You confirm you have the rights to everything you upload and that every identifiable person in your photos or video, or their parent or guardian if they are a minor, has agreed to being recorded and shared on ProLoop.

Copyright complaints. If you believe content on ProLoop infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our designated agent at ProLoop LLC, Attn: Copyright Agent, 1853 S Rochester Dr., Gilbert, AZ 85295, support@proloop.io. We may remove content and terminate repeat infringers.

If you use ProLoop as a coach or academy, you also agree that:

• You run your own business. You are an independent professional, not ProLoop's employee, agent or partner. You are responsible for your instruction, facilities, insurance, licenses, taxes and the safety of your sessions.
• You will protect juniors. You will follow all laws and any governing-body rules that apply to you (for example, PGA of America codes of conduct and, where applicable, U.S. Center for SafeSport policies). You will communicate with minors only in ways their parent or guardian can see, record minors only with parental consent on file, and never ask a minor to keep communications secret.
• You will handle student data properly. You will only add people who have agreed to work with you, only enter information you have a right to use, use student data only to coach and serve that student, and honor a student's or parent's request to stop.
• You won't get around our safeguards. ProLoop blocks advertising pixels and similar tracking for players under 18, including on booking widgets embedded on your website. You will not try to re-enable, replicate or work around those protections.
• Your marketing must be honest. Claims you make about results, credentials or ProLoop must be truthful and, if they use student data, consented to.
• Academy admins. If you are a lead coach, you are responsible for the coaches you add, their access, and ending their access when they leave.

You may not:

• Harass, threaten, exploit or endanger anyone, especially minors, or post sexual, hateful or violent content.
• Upload content you don't have the rights to, or record or share anyone without their consent.
• Impersonate someone, misstate your credentials, or falsify scores, verifications or reviews.
• Send spam or unsolicited messages, or harvest other users' contact details.
• Access accounts, data or paid features you aren't authorized to use.
• Scrape, crawl or bulk-extract data, or use bots, except through interfaces we provide for that purpose.
• Reverse engineer, decompile or attempt to extract source code, scoring models or algorithms, except where the law allows despite this restriction.
• Use the Service, its outputs or its data to build a competing product or to train a competing model.
• Upload malware, probe or overload our systems, or interfere with security features.
• Use the Service in violation of any law, including privacy, consumer protection and anti-discrimination laws.

We may remove content or suspend accounts that we reasonably believe break these rules. We may report suspected child exploitation to the National Center for Missing & Exploited Children and to law enforcement.

Our property. ProLoop owns the Service, including its software, design, scoring models, benchmarks, practice library, trademarks and logos. Subject to these Terms, we give you a limited, revocable, non-exclusive, non-transferable right to use the Service for its intended purpose, including a coach's ordinary coaching business. No other rights are granted.

Feedback. If you send us ideas or suggestions, we may use them without obligation to you.

Third-party services. Some features connect to services we don't control, such as Stripe, Google Calendar, accounting software, video and messaging providers. Your use of those services is governed by their terms and privacy policies, and ProLoop is not responsible for them. Connecting an integration authorizes us to exchange data with it as needed to provide the feature you turned on.

Apple and Google. If you downloaded a ProLoop app from the Apple App Store or Google Play:

• These Terms are between you and ProLoop, not Apple or Google, and ProLoop alone is responsible for the app and its content.
• Your license is to use the app on devices you own or control, as allowed by the store's usage rules.
• Apple and Google have no obligation to provide maintenance or support. If the app fails to meet a warranty, you may notify Apple for a refund of any purchase price; Apple has no other warranty obligation.
• ProLoop, not Apple or Google, handles any claims about the app, including product liability, legal or regulatory compliance, consumer protection and intellectual property claims.
• You confirm you are not in a U.S.-embargoed country or on a U.S. government restricted-party list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

Golf and golf training involve physical activity and risk of injury. ProLoop is not a medical provider and nothing in the Service is medical, physical-therapy or fitness advice. Talk to a doctor before starting a training program, stop if you feel pain, and practise in a safe space. You are responsible for your own safety and, for coaches, the safety of your sessions.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, PROLOOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT SCORES OR ANALYSIS WILL BE ACCURATE, THAT DATA WILL NEVER BE LOST, OR THAT USING PROLOOP WILL IMPROVE ANYONE'S GOLF. WE ARE NOT RESPONSIBLE FOR THE CONDUCT, INSTRUCTION OR SERVICES OF ANY COACH OR USER.

TO THE FULLEST EXTENT ALLOWED BY LAW, PROLOOP AND ITS OWNERS, OFFICERS, EMPLOYEES AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM THE SERVICE OR THESE TERMS. OUR TOTAL LIABILITY FOR ALL CLAIMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID PROLOOP IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

Some jurisdictions do not allow certain disclaimers or limits, so some of the above may not apply to you. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct or anything else that cannot be limited by law.

You will defend, indemnify and hold harmless ProLoop and its owners, officers and employees from third-party claims, and related losses and reasonable legal fees, arising from Your Content, your breach of these Terms or the law, or, if you are a coach, your coaching services, sales to students and treatment of student data. We may take control of the defense of any such claim, and you will cooperate.

You may stop using ProLoop and delete your account at any time. We may suspend or end your access if you materially break these Terms, fail to pay, create risk for other users (especially minors), or if required by law. Where practical, we will tell you why and give you a chance to fix the problem first. If we discontinue the Service entirely, we will give at least 30 days' notice and a chance to export your data, and refund any prepaid fees for the unused period.

Sections 5, 7, 8 (licenses we need to finish deleting data), 11, and 13 through 19 survive termination.

Talk to us first. Before filing a claim, send a written description of the dispute to support@proloop.io. Both sides will try in good faith to resolve it within 30 days.

Binding arbitration. If it isn't resolved, you and ProLoop agree that disputes arising from these Terms or the Service will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (for consumers) or Commercial Arbitration Rules (for coaches and businesses). The Federal Arbitration Act governs this section. Hearings take place in Maricopa County, Arizona, or by video or phone. For consumer claims, your filing fee will not exceed what you would pay to file in court, and ProLoop pays the rest of the AAA fees.

Exceptions. Either side may bring an individual claim in small-claims court, or seek a court injunction to protect intellectual property or stop unauthorized access.

No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding.

Opt out. You may opt out of arbitration by emailing support@proloop.io within 30 days of first accepting these Terms, with your name and a statement that you opt out.

Time limit. To the extent allowed by law, a claim must be brought within one year after it arises.

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Any dispute not subject to arbitration will be heard only in the state or federal courts in Maricopa County, Arizona, and both sides consent to their jurisdiction. If you are a consumer outside the United States, you keep any protections your local law gives you that cannot be waived.

• Entire agreement. These Terms, the Privacy Policy and any order form or separate written agreement with ProLoop are the whole agreement. A signed separate agreement controls where it conflicts with these Terms.
• Assignment. You may not transfer these Terms without our consent. We may assign them in connection with a merger, acquisition or sale of assets.
• Severability and waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver.
• Force majeure. Neither side is liable for delays caused by events beyond its reasonable control.
• Electronic notices. You agree to receive notices electronically. We send notices to your account email; you send them to support@proloop.io.
• No third-party beneficiaries, except as stated for Apple in Section 11.

ProLoop LLC
1853 S Rochester Dr.
Gilbert, Arizona 85295
support@proloop.io